Frequently Asked Questions

I’m a travel buyer and we are going to send out an RFI/ RFP / RFQ soon. I would like to invite your corporate team to respond to our RFI/ RFP/RFQ. What email address can I email to?

Please email for RFP or RFQ sales inquiries.

I’m a traveller and need emergency assistance, can you help?

The fastest way to get help is by calling the number on your itinerary or the hotline provided by your account manager. *Please note, you must call the number for your home country and there may be charges for this service.

I’m a traveller and need to change my travel plans. I don’t remember my travel portal login or am having difficulty with the online booking tool, can you help?

Please contact the travel department at your company. Each company has a different set of contacts for their business. Most often, emergency contact information can be found within your written policy or on your itinerary.

I’m a traveller and having problems with my hotel booking, can you help?

If you made the hotel reservation through Sedunia Travel, contact your company account’s travel advisor. If you did not book your hotel reservation through Sedunia Travel, please contact the hotel directly.

How do I apply for a position with Sedunia Travel?

Please visit the Careers section of this site, click the green Apply Now button and follow the procedures for application. If you’re having technical issues with the online jobs page, please email